[PDF.20qo] Tele-Stress - Relief for Call Center Stress Syndrome

Tele-Stress - Relief for Call Center Stress Syndrome

[PDF.nt55] Tele-Stress - Relief for Call Center Stress Syndrome

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 | #9111923 in Books |  1998-10 | Original language:English | PDF # 1 |  9.25 x5.75 x.25l, | File type: PDF | 128 pages

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||28 of 29 people found the following review helpful.| Good ideas|By A Customer|This book was not what I expected it to be. I am a facilitator at a call center. I ordered this book thinking that it would provide tips on how to relieve stress for call center employees; it focused more on irate callers and how to deal with them rather than on the call center itself. It did, however, employ some great strategies that I will defi|About the Author|Stephen Coscia is a customer service manager and a popular speaker on topics of customer service and handling irate customers. He is also the author of the best-selling book,Tele-Stress.

Stress in call centers is a big problem. A new exclusive survey reveals that 98% of call center professionals experience at least one stressful call daily. Calls from irate customers are the leading cause of Tele-Stress. This problem demands common sense strategies that work. This book has them. You get a practical explanation of what stress is, how it affects your body and how to overcome it. You get easy to read short stories along with relevant cartoons. You get the m...

You can specify the type of files you want, for your device.Tele-Stress - Relief for Call Center Stress Syndrome   |  Stephen Coscia. I really enjoyed this book and have already told so many people about it!

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